Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
We encourage customers to carefully review the product specifications before ordering.
Returns are accepted only if the product is unused, uninstalled, and in its original packaging, within 30 days of delivery.
Products that have been used, installed, or show signs of wear cannot be returned.
Return shipping costs are the responsibility of the customer.
For any technical questions prior to purchase, our support team is happy to assist.
How long does shipping take?
Orders are processed within 1–2 business days.
Delivery times vary by location and are typically 3–7 business days within the EU.
How much is shipping? Where do you ship to?
We ship to all EU countries.
Shipping costs are calculated at checkout.
Can you tell me more about your shipping process?
Orders are shipped from EU warehouses using insured, trackable carriers.
How can I track my order?
Once your order ships, you’ll receive a tracking link by email.
Will I pay customs?
No. All orders are shipped from within the EU — no customs or import duties.
Find answers about our products
Products Information
Where are your products made?
PWRSC power stations are manufactured by certified production partners and assembled according to strict quality standards.
Each unit is tested before shipment to ensure reliability and safety.
Are PWRSC power stations safe to use indoors?
Yes. PWRSC power stations are designed for indoor and outdoor use and include multiple built-in safety protections, such as temperature control and overload protection.
Can I use the power station while charging?
Yes. PWRSC power stations support pass-through charging, allowing you to power devices while the unit is being charged.
What devices can I power with a PWRSC power station?
You can power a wide range of devices, including laptops, phones, cameras, small appliances, routers, and emergency equipment.
Always check the product specifications to ensure compatibility with your devices.
Can I see your certifications?
Yes. Our products comply with applicable EU safety and compliance standards.
Certification details are included in the product documentation.