Shipping policy
1. Shipping Destinations
PWRSC ships to selected countries within the European Union.
Available shipping destinations and options are displayed during checkout.
We reserve the right to update or limit shipping destinations at any time.
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2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing time does not include shipping transit time.
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3. Shipping Times
Estimated delivery times vary by destination and shipping method and are provided at checkout.
Typical delivery times within the EU range from 2–7 business days after dispatch.
Delivery times are estimates only and not guaranteed.
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4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on:
• Delivery location
• Package weight and dimensions
• Selected shipping method
Any applicable shipping fees must be paid in full before the order is shipped.
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5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Please allow up to 24 hours for tracking updates to become active.
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6. Delays & Exceptions
PWRSC is not responsible for delays caused by:
• Customs processing
• Carrier disruptions
• Weather conditions
• Force majeure events
Such delays do not entitle the customer to compensation or cancellation.
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7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
PWRSC is not liable for delivery failures or additional costs resulting from incorrect or incomplete addresses.
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8. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at:
📧 support@pwsrcgroup.com
Please include your order number and, where applicable, photos of the damage.
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9. Customs, Duties & Taxes
For shipments within the EU, VAT is included where applicable.
For shipments outside the EU (if available), customs duties, taxes, or import fees may apply and are the responsibility of the customer.
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10. Contact
For questions regarding shipping or delivery, contact us at:
PWRSC
Email: support@pwsrcgroup.com
Website: https://pwsrcgroup.com