Refund policy
1. Right of Withdrawal (EU Consumers)
In accordance with European consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
The withdrawal period expires 14 days after the day you receive the product.
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2. Conditions for Returns
To be eligible for a return, the product must:
• Be unused and in original condition
• Be returned in the original packaging, including all accessories
• Not show signs of wear, damage, or misuse
We reserve the right to refuse returns that do not meet these conditions.
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3. Non-Returnable Items
The following items cannot be returned:
• Products damaged due to improper use or installation
• Products modified or repaired by unauthorized third parties
• Items returned outside the 14-day withdrawal period
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4. How to Initiate a Return
To initiate a return, please contact us within the withdrawal period at:
📧 support@pwsrcgroup.com
Include:
• Order number
• Reason for return (optional but appreciated)
We will provide return instructions once your request has been reviewed.
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5. Return Shipping Costs
Unless otherwise stated:
• Return shipping costs are the responsibility of the customer
• Shipping costs are non-refundable
If a return is due to a defective or incorrect product, PWRSC will cover reasonable return shipping costs.
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6. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
• The refund will be processed within 14 days
• Refunds are issued using the original payment method
Please note that processing times may vary depending on your payment provider.
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7. Partial Refunds
Partial refunds may be granted if:
• The item shows signs of use
• Parts or accessories are missing
• The product is returned in damaged condition not caused by transport
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8. Damaged or Defective Products
If your product arrives damaged or defective, please notify us within 48 hours of delivery.
Contact us at support@pwsrcgroup.com and include:
• Order number
• Clear photos or videos showing the issue
We will assess the case and provide an appropriate solution.
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9. Exchanges
We do not offer direct exchanges.
If you wish to replace a product, please return the original item and place a new order.
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10. Refund Delays
If you have not received your refund after confirmation:
• Check your bank or payment provider
• Contact your card issuer or payment service
If the issue persists, contact us at support@pwsrcgroup.com.
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11. Contact
For all return or refund inquiries, contact:
PWRSC
📧 Email: support@pwsrcgroup.com
🌐 Website: https://pwsrcgroup.com